COID Assist by Prorisk
COID Assist ยท Workplace injury response

An employee is hurt on duty. We take it from here.

COID Assist gets your employee immediate medical help, moves them to a private COIDA accredited hospital with Netcare 911, and manages the full COIDA claim until they are back at work.

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  • Response
  • Reporting
  • Resolution
  • Compliance
A paramedic helps an injured worker in a hard hat who is holding his knee
The moment it happens

Three questions every employer faces

Who assists the person?

We provide immediate medical assistance and arrange safe transport to the nearest suitable facility.

Which hospital do they go to?

Netcare 911 transports your employee to a private COIDA accredited hospital for fast, professional care at no cost.

How do you register the claim?

We handle the entire COIDA claim process, including administration, medical reports and follow-ups.

See it in 80 seconds

How COID Assist works

From the first call to the return to work, watch the five steps we run for you and the paperwork a COIDA claim needs.

The support process

Five steps from injury to back at work

You make one call. Our team and our partners take care of the medical response, the claim and the follow-up.

  1. 1

    Immediate assistance

    We provide immediate medical assistance and arrange safe transport to the nearest suitable facility.

  2. 2

    Netcare 911

    Netcare 911 transports your employee to a private COIDA accredited hospital for fast, professional care at no cost.

  3. 3

    Registering the claim

    We handle the entire COIDA claim process, including administration, medical reports and follow-ups.

  4. 4

    End-to-end claim management

    We keep you updated, reduce delays, and make sure your employee gets the benefits they are entitled to.

  5. 5

    Getting them back to work

    We focus on recovery and rehabilitation, so your employee can return safely to full productivity.

Our COID Assist service

Powered by trusted partners

Designed for your peace of mind. COID Assist combines emergency medical response, claim administration and live tracking in one service.

COID Assist
Netcare 911, 24 hour emergency medical assistance
App-basedClaim tracking

Response

24/7 emergency medical care and safe transport to the nearest suitable facility.

Reporting

Full claim administration, medical reports and follow-up, handled by our team.

Resolution

An expert support team that keeps you updated and works to close the claim without delays.

Compliance

Every step follows COIDA regulations, so your business stays compliant.

  • 24/7 emergency medical care
  • Full claim administration and follow-up
  • Expert support team
  • Compliant with COIDA regulations
  • App-based claim tracking
COID claim registration checklist

What a new claim needs

Having everything ready up front prevents delays and helps your claim get processed efficiently. Tick each item as you collect it. With COID Assist, this paperwork is our job.

Based on the Compensation Fund's claim registration requirements. Forms and timeframes can change, so confirm the current rules with the Fund or your provincial labour centre before you submit.

Contact us today

A safer, simpler and more compliant way to manage COIDA

Call or email any of us. We will explain how COID Assist fits your business and what happens the day an employee is injured.

Your people. Our priority.